About Your Membership

What is a Credit Alert?

A credit alert is an SMS notification that is sent to you whenever there has been an enquiry on your credit profile. With Credit Alerts, your profile is constantly monitored for any unusual activity. An SMS will be sent to you if there are any defaulted payments in your name. Any Judgements issued against your credit profile. Any enquiries made by credit or service providers. Any new accounts that have been opened in your name. These Alerts are essential to warn you that something is amiss, but detection alone simply isn’t enough.

What is a Credit Report?

What is a Credit Report? A credit report contains information about your credit history, repayment behaviour and the status of your credit accounts. This report is maintained by the credit bureaus such as TransUnion.

What Happens If My Identity Is Stolen?

If you are a victim of Identity Theft, Identity Guard will assign a Forensic Investigator to you in order to rectify and resolve the incident. A full investigation is conducted whereby you as the member will be updated every step of the way of the progress of your investigation. All the tedious hours in order to try and restore your good name will be handled for you by a professional whose career is within the Fraud and Criminal investigations industry.